Return of goods

Dear customer,

To ensure fast and effective processing of goods returns, please note the following points:

Goods returns can only be processed if:

• The return delivery is registered with the MUNK Group in advance. After registration, you will receive a service case number by email from a Munk Group employee, which must be included with the return.

To ensure a smooth process, we require the following documents with the goods:

• Completed return form including service case number
• Copy of delivery note or invoice

The following conditions apply to returned goods:

• For undamaged goods: 100% credit minus a net processing fee of £45.00 from the value of the goods
• For damaged goods: credit for the residual value minus a net processing fee of €45.00 of the value of the goods
• The goods have to be shipped in packaging; unpackaged goods will not be accepted
• Special construction items are excluded from exchange
• Freight costs for returns not initiated by the MUNK Group are borne by the customer
• For returns initiated by the MUNK Group, we charge the freight costs at 16.5% of the net value of the goods
• If the costs incurred exceed the net value of the returned goods, no credit note will be issued (the returned goods will be scrapped 10 days after receipt).

Please take the above points into account.

Registration of a goods return